Following my blogpost on cold calling, another issue is the problem of identification. Occasionally British Telecom (BT) phone me. The most recent call was to remind me to renew my broadband with them. This needs serious consideration because tonight I sent an email which did not go through. What was the reason? This is what …
Category: Consumer affairs
Dealing with cold callers
Many of you have probably had cold callers wasting your time. Rather than putting the phone down on them, you might want to waste their time, or better still, to maximise their time to good effect. My most recent call (the second one today) went like this. First, he asked about 'my recent minor car …
Copyrighting our language
Language barriers and language battles are very real features of modern society. Now Google is taking over our alphabet. The world famous search engine company is rebranding itself as Alphabet. Can Alphabet be seriously trademarked? Will others be allowed to use the same name? Walt Disney once tried to get Dr Donald Duck, a Scottish …
Pollsters’ post-mortem
Opinion pollsters are organising a post-mortem on why the opinion polls were so completely wrong in the recent General Election. There will be much huffing and puffing, money and time wasted in trying to reach a conclusion. For my part, a good part of the answer will be found in the tick box mentality of …
BT Yahoo limiting the number of domestic emails
I have spent about 1½ hours on a BT help call to determine: 1. those wanting to move away from BT will have their former BT email address supported for free for one month; this has been recently reduced from three months. After that, it will cost £1.60/month to continue to use it. 2. domestic …
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Tesco mobile don’t know how to take payment from Tesco credit card
I've just spent over an hour trying to make a one-off payment to Tesco mobile with my new Tesco credit card. They have a secure system for testing payment; I went through it till the last stage when it said that it could not take payment. I tried three more times. Then I phoned Tesco …
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Donald's Thoughts 