I have a three-year warranty for my laptop computer with Hewlett-Packard.
The start date of the warranty is wrong. When I emailed HP customer care to correct it, forwarding the original email response confirming my purchase, they wanted ‘a scan of the hardware invoice’, which I sent.
This begs two questions:
1. what use is the ‘confirmation’ email about a purchase? Surely HP have the same email, which is all they need to confirm the purchase.
2. what if I did not take a copy of the hardware invoice, what then?
As usual, the customer has to do all the running with each vendor, whose job it is to keep records of their sales.
2 Aug 2018: I came across Are invoices necessary to claim warranty for HP laptops?